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Frequently Asked Questions
We are located in the San Francisco Bay area of Northern California, United States of America.
Masks are shipped from our Northern California warehouse, and domestic orders usually arrive in 5-10 days, depending on location.*
We offer a free shipping option worldwide on all orders over $100(USD). The shipping time for our free shipping method could vary from 1-4 weeks depending on your shipping destination.**
We also provide multiple options for self-paid express shipping. You will be able to check the price and estimated delivery time of the express options suitable for your shipping address during checkout.**
Be Advised, due to the current Corona Pandemic, we are experiencing shortages and an extremely high volume of orders. We are producing masks as fast as we can. This can add as much as a 1-2 week delay on processing time. This would mean orders may take up to 2-4 weeks to arrive. Thank you for your patience and understanding.
**Please note that our free shipping does not include potential customs or remote area charges that a shipping provider might apply. During checkout, we provide an estimated customs and tax charged based on your order and shipping information. For more accurate information regarding Duties and Taxes, please take contact with your local customs office.
**Please note that we do not have control over customs delays.
We try to deliver your product as quickly as possible, this makes refunds difficult. If you need to cancel your order, please contact our customer support immediately.
As soon as you order is processed you will receive a link via email with tracking information and any updates.
Our mask is a hygiene product and can not be returned, if you have opened the packaging.
If you are not satisfied with our product, please contact our customer support team with the following information and we will try our best to help you out on a case-by-case basis:
Have you opened the package?
- What is the issue you are experiencing?
We offer shipping options world wide.